For new reservations, Newport Mooloolaba recognise the need for flexibility in your travel plans. Our flexible cancellations will now allow you to cancel up to 48 hours prior to your arrival. This is valid for bookings made directly from our brand website (www.newportmooloolaba.com.au).
Below we have outlined steps we are taking to ensure maximum flexibility for your bookings and your wellbeing when you stay with us.
Newport Mooloolaba Apartments assures you that your safety and comfort remain our highest priority.
In a post-COVID-19 world it is our duty to ensure we do not contribute to any further spread and ensure our guests are safe at our property. We take these matters very seriously and on a daily basis we are working to ensure that we follow the latest guidance from the Queensland Government Health Department. We are taking added precautions in terms of increased health, safety and sanitation at the property. We will continue to monitor and maintain these practices in accordance with the current industry health advice to ensure we maintain these to the highest standards.
1. HEALTH Holiday guests must complete a questionnaire before being permitted to stay which asks them to confirm some of the following:
a) that they have not returned to Australia from overseas in the last 14 days.
b) that they have not been in close contact with someone who has COVID-19 in the last 14 days.
c) that they have not been in a COVID-19 hotspot as defined by the chief health officer in the last 14 days.
d) that they have not had a fever, sore throat, shortness of breath or other cold/flu-like symptoms in the last 72 hours and are otherwise well.
Guests must meet the above criteria to enter the property.
Guests will maintain a minimum distance of 1.5m from other guests and signage will be displayed throughout the property.
If you have friends and family visiting your apartment, they will need to check in on the QLD government app.
In the unlikely event, someone on the property during your stay has been tested positive you will be notified via the email provided to us.
2.CLEANING In a post-COVID-19 world, we understand that apartments cleanliness and hygiene is at the forefront of travellers’ minds. That is why we have implemented rigorous cleaning and sanitisation regime. The chemical selection post COVID-19 has been raised from ‘commercial grade’ to ‘hospital grade’ as part of our rigorous daily operations to ensure high cleaning standards. Additionally, we:
a) Frequently sanitise high-contact points, such as elevator buttons, door handles and reception counter.
b) Have hand sanitisers placed at guest contact area, such as apartment lobby area.
c) In the unlikely event that a customer or employee presents with symptoms, where possible we will supply them with a mask and follow the instructions and recommendations from the Queensland Government Health Department.
d) We continue regular training of our employees ensuring proper hand hygiene and awareness of COVID-19. This is vital to help combat the spread of viruses and ensure the health of our employees and guests.
Our employees are continually briefed on the guidelines provided by the World Health Organization and Queensland Government health authorities. While the COVID-19 outbreak is continuously changing we are committed to keeping you informed and caring for you as a valued guest.
We will continue to monitor and maintain these practices in accordance with the health advice to ensure we maintain these to the highest standards.
3.CANCELLATIONS All guests can modify their reservations free of charge or receive credit or a full refund where applicable. This is valid for bookings made directly with Newport Mooloolaba Apartments, from our website (www.newportmooloolaba.com.au) or via call. Please contact us directly to modify your reservations.
For bookings made through a travel intermediary (e.g. travel agents, OTAs), please contact your booking provider for assistance.
For new reservations, we recognise the need for flexibility in your travel plans as well. Our flexible rates will now allow you to cancel up to 48 hours prior to your arrival. This is valid for bookings made directly from our brand website (www.newportmooloolaba.com.au).