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NEWPORT MOOLOOLABA APARTMENTS TERMS AND CONDITIONS

For peace of mind when booking Newport Mooloolaba are doing everything we can to be as flexible as possible if restrictions are put back in place:
  • Free to cancel your booking up to 14 days prior to arrival and we would be happy to refund your booking.
  • Free to reschedule your booking up to 48 hours prior to arrival. Whilst no fees will apply, date changes will be subject to availability and any difference in rate.
  • If you’re still unsure when you are able to travel, we’ll hold the credit for a future booking anytime in the next 18 months.
  • The flexibility of cancellation will be subject to government restrictions such as border closures and deemed hot spots. It does not cover “change of mind” regarding travel.
  • This is valid for bookings made directly with Newport Mooloolaba Apartments. For bookings made through a travel intermediary (e.g. travel agents, OTAs), please contact your booking provider for assistance.

Full Terms & Conditions
Deposits:
Tariffs are subject to change until a booking has been confirmed by a receipt and deposit processed.
A minimum deposit of $200 (Low Season) and $600 (Peak Season) is required for apartments and $50 is required for Motels to confirm the booking. Balance of account is payable on arrival. Credit Card details are held for security.

Guest Responsibilities:
Guests are responsible for leaving the unit in good order. The guest will be liable to pay the cost of any replacements, additional cleaning or repairs for any damage caused during the stay.

Unit Allocation:
We will do our best to fulfil unit requests, however we are unable to guarantee. If no unforeseen circumstances arise we certainly give the room as requested. Please note that the furnishings may slightly vary from what the images/photos show.

Cancellations:
If cancelled up to 14 days before arrival, deposit is refunded in full. If cancelled within 14 days of arrival no refund of deposit. For bookings affected by the Covid-19 situation our flexible cancellations will allow you to make free changes up until 48 hours prior to arrival.

In a post-COVID-19 world, we are committed to keeping you safe and caring for you as a valued guest. Newport Mooloolaba assures you that the apartments cleanliness and hygiene remain our highest priority. On a daily basis, we are working to ensure that we follow the latest guidance from the Queensland Government Health Department.

faqs

Check In 2pm and Check Out 10am.

There is only 1 allocated carpark per apartment, if you are bringing multiple vehicles, please make alternate arrangements.

Extra person charge $40 per night (includes bed hire & linen)

Cot hire $15 for the first night and $5 per night thereafter (includes Porta cot & linen).

Pool hours 7.00am to 8.00pm

Apartments are serviced for stays of 8 days or more. Daily service is available at an extra charge. Motels are serviced daily.

Newport Mooloolaba is situated right beside SeaLife and the Wharf Complex and straight behind the Mooloolaba Surf Club.

Reception is open 7 days 8am till 5pm. Security locks the premises nightly at 5pm. If you plan to arrive at Newport Mooloolaba after 5pm please contact us so we can make arrangements.

A valid credit or debit card must be provided on check in. The guest will be liable for all costs and charges incurred. In the event that any such costs and charges are not paid in full at check out, the first available card on file will be charged. This card may be charged for undue damage or excessive cleaning charges incurred during the stay. This amount is up to the discretion of management and is subject to change.

All efforts will be made by management to place guests in a requested unit. Where circumstances beyond our control prevent this, an alternative unit will be allocated. Please note that the layout of our apartments is the same, however, all our apartments are individually owned and furnished, so styles will vary from apartment to apartment.

We accept all major credit cards, EFTPOS and cash. All tariffs are inclusive of any applicable government taxes and charges.

Management is entitled to terminate the stay of the guest or any member of the guests’ party if guests engage in dangerous and unlawful behaviour, or cause upset or distress, and any damage to the property. In this situation, the guest concerned will be required to leave the accommodation immediately. Newport Mooloolaba will have no further responsibility toward such guest. No refunds will be granted and Newport Mooloolaba will not pay any expense or costs incurred as a result of the termination.