For peace of mind when booking Newport Mooloolaba are doing everything we can to be as flexible as possible if restrictions are put back in place:

• -- Free to cancel your booking up to 14 days prior to arrival and we would be happy to refund your booking.
• -- Free to reschedule your booking up to 48 hours prior to arrival. Whilst no fees will apply, date changes will be subject to availability and any difference in rate.
• -- If you’re still unsure when you are able to travel, we’ll hold the credit for a future booking anytime in the next 18 months.
• -- The flexibility of cancellation will be subject to government restrictions such as border closures and deemed hot spots. It does not cover “change of mind” regarding travel.

FAQ's

• -- Check In 2pm and Check Out 10am
• -- There is only 1 allocated carpark per apartment, if you are bringing multiple vehicles, please make alternate arrangements.
• -- Extra person charge $40 per night (includes bed hire & linen)
• -- Cot hire $15 for the first night and $5 per night thereafter (includes Porta cot & linen)
• -- Pool hours 7.00am to 8pm
• -- Apartments and suites are serviced for stays of 8 days or more. Daily service is available at an extra charge
• -- Newport Mooloolaba is situated right beside SeaLife and the Wharf Complex and straight behind the Mooloolaba Surf Club

Office Hours

Reception is open 7 days 8am till 5pm. Security locks the premises nightly at 5pm. If you plan to arrive at Newport Mooloolaba after 5pm please contact us so we can make arrangements.

Tariffs

Tariffs are subject to change without notice. Where a booking has been confirmed by a receipt of a deposit the tariff quoted will be honoured.

Deposits

A minimum deposit of $200 (Low Season), $600 (Peak Season) is required via credit card to confirm the booking. Balance of account is payable on arrival. The payment of the deposit is acceptance by the guest that they agree to the Terms and Conditions.

Credit Card Held for Security

A valid credit or debit card must be provided on check in. The guest will be liable for all costs and charges incurred. In the event that any such costs and charges are not paid in full at check out, the first available card on file will be charged. This card may be charged for undue damage or excessive cleaning charges incurred during the stay. This amount is up to the discretion of management and is subject to change.

Unit Allocation

All efforts will be made by management to place guests in a requested unit. Where circumstances beyond our control prevent this, an alternative unit will be allocated. Please note that the layout of our apartments is the same, however, all our apartments are individually owned and furnished, so styles will vary from apartment to apartment.

Payment Options

We accept all major credit cards, EFTPOS and cash. All tariffs are inclusive of any applicable government taxes and charges.

Guest Responsibility

Management is entitled to terminate the stay of the guest or any member of the guests’ party if guests engage in dangerous and unlawful behaviour, or cause upset or distress, and any damage to the property. In this situation, the guest concerned will be required to leave the accommodation immediately. Newport Mooloolaba will have no further responsibility toward such guest. No refunds will be granted and Newport Mooloolaba will not pay any expense or costs incurred as a result of the termination.